Company does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to Company or on the Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us using the contact information provided on the Website.
2. WHAT INFORMATION MIGHT THE COMPANY COLLECT?
(a) Information You Provide to Us:
(b) Information Collected Automatically:
- Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested.
- When we collect usage information (such as the numbers and frequency of visitors to our site), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often customers use parts of the Website, so that we can make the Website appealing to as many customers as possible. We may also provide this aggregate information to our partners, so that they can understand how often people use their services and our Website, so that they, too, can provide you with an optimal online experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
(c) E-mail and Other Communications:
We may contact you, by email or other means; for example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website. If you do not want to receive email or other mail from us, please indicate your preference through your account settings. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service.
(d) Additional Information:
- When you create an account on the MINDBODY App, we may ask for Personal Information such as your name, email, mailing address, social media account ID, and other information you may provide with your account. You can edit certain information in your account through the My Info tab in the app.
- If you’re a customer of one of our Subscribers, we collect information about you when you interact with their business through the Service. For example, if you initiate a transaction with the Subscriber through the Service, such as an appointment or purchase, we may collect information about you, such as your name, email, credit card information, as well as any other information you provide in order to process the transaction.
- If you’re a Subscriber, we collect information about your business that is submitted to the Service under your account. When you sign up for our Software Service, we ask for your company name, address, phone number, email, credit card information, tax identification number, and other information about your business, as well as names and email addresses of authorized individuals on your account. We also collect Personal Information about your customers that they provide to the Service when they initiate a transaction with you, such as an appointment or purchase.
- We may store information that your computer or mobile device provides to us in connection with your use of the Service, such as type of computer or mobile device, unique device identifier, IP Address, MAC address, device’s operating system and physical location (including geolocation, beacon based location, and GPS location). You may disable our use of certain location data through your device or browser settings, for example by disabling “Location Services” for the MINDBODY App in iOS privacy settings. We may also store usage data such as the date and time the application on your device accesses our servers, and what information and files have been downloaded to the application based on your device number.
- If you initiate a transaction through the Service, such as an appointment or purchase, we may collect and store information, including your name, phone number, address, email, and credit card information as well as any other information you provide to us, in order to process your transaction. This information may be shared with third parties for the same purposes. We encrypt credit card numbers using industry standard technology. We may also collect other Personal Information at the request of the business you are transacting with.
- We may receive information about you from other sources, such as public databases, strategic and joint marketing partners, social media platforms, people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your MINDBODY App account, certain information from your social media account may be shared with us, including information that’s part of your profile or your friends’ profiles.
- We may collect other Personal Information through the Service under the direction of our Subscribers.
- We may collect and store information that your computer or mobile device provides to us in connection with your use of the Website, such as the type of computer or mobile device, unique device ID, IP address, MAC address, device’s operating system and physical location (including geographic, beacon based, and/or GPS location)provides to us in connection with your use of the Service, such as type of computer or mobile device, unique device identifier, IP Address, MAC address, device’s operating system and physical location (including geolocation, beacon based location, and GPS location). You may disable our use of certain location data through your device or browser settings, for example by disabling “Location Services” for the MINDBODY App in iOS privacy settings. We may also store usage data such as the date and time the application on your device accesses our servers, and what information and files have been downloaded to the application based on your device number.
- We may receive information about you from other sources, such as public databases, strategic and joint marketing partners, social media platforms, as well as from other third parties.
3. WILL COMPANY SHARE ANY OF THE INFORMATION IT RECEIVES?
We neither rent nor sell your Personal Information to anyone. We share your Personal Information with third parties only as described below.
We may allow advertisers to choose the demographic information of users who will see their advertisements and we may provide information we have collected from you to an advertiser in non-personally-identifiable form, in order for that advertiser to select the appropriate audience for its advertisements. For example, we might use your interest in buying a home to show you ads for mortgage brokers, but we do not tell the mortgage brokerage company who you are, nor does the mortgage brokerage ever see the Personal Information in your account.
(b) Affiliated Businesses and Third Party Websites We Do Not Control:
In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). We may, for example, sell products or provide services jointly with affiliated businesses, or work with third party websites to enhance your online experience. You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. One such service may include the ability for you to choose to automatically transmit information you input on the Website to your profile on a third party website; for example, you may update your contact information on the Website and allow that update to also be reflected in your Facebook account. We have no control over the policies and practices of third party websites as to privacy or anything else, so if you choose to allow the automatic transmissions discussed above, please review all third party websites’ policies before engaging in such automatic transmissions on the Website.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. For example, if you were to engage in a credit card transaction via the Website, we would need to allow a credit card processing company to verify the transaction; however, that company would only be authorized to use your credit card information to the extent we needed their assistance in completing your transaction.
(d) Business Transfers:
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we are reorganized or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party. We will try to give you advance notice if your Personal Information will be transferred to a third party in this manner, so that you can delete your account with us if you choose.
(e) Protection of Company and Others:
We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
(f) With Your Consent:
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
4. IS PERSONAL INFORMATION ABOUT ME SECURE?
If we utilize user accounts, your account will be protected by a password for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account. We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
5. WHAT PERSONAL INFORMATION CAN I ACCESS?
Through your account settings (if applicable), you may be able to access and, in some cases, change or delete certain information you’ve provided to us. The information you can view and update through your account may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us by using the contact information provided on the Website.
6. WHAT CHOICES DO I HAVE?
- You can always opt not to disclose information to use, but keep in mind some information may be needed to take advantage of some of our special features.
- You may be able to add or update certain information as explained in Section V above. When you update information, however, we may maintain a copy of the unrevised information in our records.
- You may request deletion of your account (if applicable) by contacting the Company using the contact information provided on the Website. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal information after you delete your account, but not in a manner that would identify you personally.
7. HOW INFORMATION MAY BE USED
- To respond to inquiries and fulfill your requests.
- To send administrative information to you, for example, information regarding our services and changes to our terms, conditions and policies.
- To send you marketing communications that we believe may be of interest to you, such as to send you newsletters.
- To personalize your experience on the Website or facilitate social sharing functionality.
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our existing products and services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
- As we believe to be necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside of your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, our affiliates, you or others; and (g) to allow us to purse available remedies or limit the damages we may sustain.
9. QUESTIONS OR CONCERNS
If you have any questions or concerns regarding our privacy policies, please send us a detailed message using the contact information provided on the Website. We will make every effort to resolve your concerns.
Effective: April 2018